FAQs

Welcome to the ITALIANO FAQs page! Here, we've compiled answers to some of the most commonly asked questions to make your shopping experience smoother.

1. How can I place an order?

  • You can easily place an order through our website by selecting the items you want and proceeding to checkout. Follow the prompts to enter your shipping and payment information, and your order will be on its way!

2. What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards, PayPal, and cash on delivery (available in select regions). Choose the option that works best for you during checkout.

3. How can I track my order?

  • Once your order has been shipped, you'll receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or the courier's website.

4. Can I return or exchange an item?

  • Yes, we offer returns and exchanges within 14 days of receipt, subject to certain conditions. Please refer to our Return & Exchange Policy for detailed information on the process.

5. Do you ship internationally?

  • Yes, we offer both domestic and international shipping. Shipping fees and delivery times may vary depending on your location. For international orders, customs duties and taxes may apply.

6. How can I contact customer service?

  • You can reach our customer service team via WhatsApp at +201211747605 

7. Are your products authentic?

  • Yes, all our products are authentic and of the highest quality. We work directly with trusted suppliers to ensure authenticity and integrity.

8. Do you offer promotions or discounts?

  • Yes, we occasionally run promotions and offer discounts on select items. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and offers.

9. Can I change or cancel my order after it's been placed?

  • Once an order has been placed, it may not be possible to make changes or cancel it. However, please contact our customer service team as soon as possible, and we'll do our best to assist you.

10. Do you have physical stores?

  • Yes, we have physical stores located in El Mohandseen and the Fifth Settlement. Visit our Stores page for more information on locations and operating hours.

If you have any other questions or need further assistance, don't hesitate to reach out to us. We're here to help make your ITALIANO experience exceptional!